The Company

Major provider of email and social media solutions

The Position

Do you have a strong track record of email and social campaign management? Do you live and breathe digital media? Do you have winning client-facing service skills?

Our client, a fast-growing email and social media solutions company (ESP), is searching for a talented Account Manager to join their Client Services Team and take on the day-to-day management of important corporate customers (primarily consumer marketing companies). Reporting to an Account Director, the Account Manager will be the primary advocate for the assigned customers.

Responsibilities

• Retain, grow and develop accounts through daily interaction. Ensure contract renewal on all accounts
• Understand and document use of solutions and services to support customer's marketing & communication goals
• Develop a cycle of calls and in-person meetings to discuss usage, options, and renewals with existing accounts
• Up-selling: Identify opportunities within your customer's marketing and communication strategy that can be improved via incremental investments in products and services
• Assist in all aspects of the sales cycle, including proposals, scoping, pricing, and contract negotiations, related to all renewal and up-sell opportunities
• Provide guidance to help clients maximize email deliverability
• Capture and quantify business impact of solution for the customer - obtain and maintain favorable customer references